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The consequences of asking for help

Sarah Crossing

Sarah Crossing

Sep 14, 2021

Research shows that when students use Studiosity to ask for help, demand for other university support increases. Because timely, after-hours help with Studiosity is critical to a strong student experience; but a complete student experience is one where students develop the confidence to engage in a full range of support, when and where they choose.

Four ways your Studiosity service accelerates the use of all university resources and services:

1. Students can only find Studiosity access inside authorised learning management systems - for example, Moodle, Blackboard, Canvas. We choose to prohibit public access. This is because we are one part of a holistic support system, not a stand-alone resource. (Tip for students, if a study help or writing resource is not found in your student login it may not be approved by your university, so keep clear.)

2. Where relevant to their question, students using Studiosity will be referred to your university's own resources, libraries, guides, referencing, points of contact, and more as part of each 1-to-1 discussion or writing feedback.

3. Custom and integrated reporting means university administrators can target additional resources and services to specific cohorts of students.

4. Students who use Studiosity as a low-barrier (that is, anytime, anywhere, anonymous) point of help, subsequently increase their confidence and engagement with other support services.

Studiosity helps drive university support and student engagement, click to see the research.

As witnessed in recent studies:

  • The University of Adelaide's evaluation found that Studiosity was used by students who had not used any other support service. It was their first engagement with support of any kind. (Levy, 2020)
  • James Cook University found growth in both Studiosity use as well as on-site support from university staff in the same evaluation period. (Lynch, 2017)
  • La Trobe University found that 40% of students using Studiosity were accessing it after hours when no other services were open. (Dollinger et al, 2020)
  • In a study with 12 Australian and UK universities, 72% of international students subsequently attended uni workshops about assignments, after getting feedback from Studiosity. (Devlin and McKay, 2018)
  • Western Sydney University found just 3-5% of students using Studiosity were also using another university support service, highlighting an unserved group of students who were not otherwise accessing support. (Gill, 2019)


One question at a time opens up a world of help seeking.

There has traditionally been a missing piece in university support - after hours. Today, most universities choose Studiosity to fill this gap and complete a holistic support 'ecosystem.' Now, students can get writing feedback at 11pm on a Sunday, help with a chemistry formula during mid-semester break, or connect with another student about ECON305 before a work shift.

However, even more important than each individual question asked, is developing students' enquiry skills and confidence, and to support the educators, staff, and administrators tasked with their education journey.

Find all original research here.



About Studiosity

Studiosity is personalised study help, anytime, anywhere. We partner with institutions to extend their core academic skills support online with timely, after-hours help for all their students, at scale - regardless of their background, study mode or location. 

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