We recognise the traditional custodians of the lands of First Nations peoples in Australia, Aotearoa New Zealand, and Canada, and pay tribute to elders past, present and emerging.

Quick reference:

Our four ESG goals

Each goal answers one of the four material issues identified in our materiality assessment.

Evidence and efficacy

Studiosity’s services have been continually assessed for more than a decade, because as a matter of process we ask our education partners to independently scrutinise the student experience and results. Studies examine service efficacy alongside outcomes for students, including academic success, retention, confidence, satisfaction, and staff wellbeing.

Headline findings by theme

By delivering student services in partnership with education institutions, we can ensure ubiquitous access, educator oversight and insight, and no financial barriers to students, and we can ensure social change is pursued at the universal scale needed.

To achieve best practice in the education sector, partnerships rely on robust assurances, transparency, and good governance. Major activities in practice include the expertise and oversight of our Board and Investors, our global Academic Advisory Board of senior education leaders, recurring Deputy Vice Chancellor and Partner consultation meetings, independent efficacy and impact studies, Studiosity’s Senior Leadership Team and Management Team, and our global Student Advisory Group.

As an education services organisation, ensuring integrity means that student support must be ethically designed, delivered, and used, backed by strong governance and process. We provide strict, publicly available processes and policy to support this.

Academic Advisory Board

Our Academic Advisory Board was formed to provide advice, to ensure the company maintains the highest standards of academic integrity and rigour for our students and partners, and to deliver feedback on innovations and service development.

In their words

Planning ahead. Expanding into new regions around the world, we must continue to create new channels, formal and informal, to seek advice from academics and students who have local expertise.

The Studiosity platform uses globally recognised third-party technology service providers for infrastructure hosting, user experience testing, email, usage reporting and student support. To engage these third parties responsibly, each provider is engaged under the EU and UK GDPR framework and as a GDPR data processor, which ensures ultimate control of all data is maintained with Studiosity.

Studiosity partners are invited to read our Data Security and Protection Policy document, which outlines the Information Security policies applicable to Studiosity. Because Information Technology is at the heart of, or in support of, nearly every business process within the organisation, it is the responsibility of every employee to ensure the security and safety of our and ultimately our customers’ digital information.

What the Data Security and Protection Policy covers

Studiosity’s Information Technology Policies support a secure and privacy-focused approach to the platform, to give confidence to our partners and students that all data is treated with care and only used for stated purposes.

“Technology is such an amazing enabler for education. Studiosity is proud of the work we have done using technology to help students succeed and improve their life chances. Providing a platform that is secure, private, accessible, and highly available drives our everyday choices and means we are the trusted partner for institutions around the world.”

It is important to us that our online specialists are happy working for us, and our employment model allows them to work flexibly, from their homes, and around their family lives. We are committed to meeting or exceeding all local legislative requirements when paying our online Subject Specialists. That is also why joining our specialist network is highly competitive. Our publicly available Academic Policies, which include the checks and processes the online team must undertake, are at studiosity.com/integrity.

Remote roles can mean that the online team often works in relative isolation from colleagues, which makes timely, relevant communication and a nurturing community culture essential. We use email, quarterly newsletters, regular surveys, and chat channels. Specialists chat informally with colleagues in the online “coffee room”, and Quality Assurance Mentors develop ongoing relationships with Subject Specialists, providing timely, constructive criticism alongside a friendly, consistent point of contact.

Satisfaction with the online work experience

What our online team likes most about Studiosity

Share of responses, by role.

Student Mentors

In Studiosity’s peer-to-peer service, senior students work as paid Student Mentors. They prompt, listen, guide, and advise first year students from campus, from home, between classes, on the bus, anywhere that suits their schedule. It is a rewarding and practical role during their senior years that can also be added as formal experience on their Testamur.

Tasked with management of the Student Mentors, including their financial payment, training, onboarding, and ongoing engagement, we take the utmost care of their wellbeing. That includes making available one-to-one contact via multiple channels and with each other, to ensure the experience is a positive highlight of their overall experience studying with the institution. Listen to more of their stories at vimeo.com/showcase/student-mentors.

Continual development. We recognise in particular that modern day slavery is a problem that requires constant due diligence. Studiosity will continue to be critical of our supply chain, offer transparency into our operations, and continually look for ways to improve the overall experience of our teams. Our Modern Slavery Statement is at studiosity.com/esg.

There has long been a disparity in access to education resources, exacerbated by the tyranny of distance between remote, rural, regional, and urban populations, and compounded by socio-economic barriers and disadvantage. Studiosity helps to overcome the limitations of a student’s circumstances by improving access to high-quality help, exactly when it is needed.

Accessibility

We are committed to providing highly accessible tools for our stakeholders. With 1.67 million students with access to Studiosity, there are a significant number of different abilities to serve. To support this user base, we develop software for Web Content Accessibility Guidelines 2.1 through to level AA standards. This is the premier standard for enabling accessibility on the web and ensures as wide a range of access to our products as possible.

Applying accessibility guidelines not only helps users with different needs, it also provides a reliable framework for consistent and easily usable tools that all our users benefit from. This can be seen in the choice of on-screen contrast, voice to text, voice or chat to communicate, keyboard navigation through forms, and textual explanations for images.

Reconciliation Action Plan

Studiosity wishes to contribute to a better future for Australia and all Australians, which we understand must happen through deep and multifaceted reconciliation. Our full ‘Reflect’ Action Plan is available at studiosity.com/esg.

“One of Studiosity’s core values is Learning: we enable constant learning through continual sharing of knowledge, expertise and open dialogue, as well as taking ownership of our mistakes and viewing them as opportunities for growth. I hope that what we learn along the way here can be shared with our counterparts in other parts of the world with rich First Nations cultures and people, such as Canada and Aotearoa New Zealand, and in turn we can continue to learn by their example as well.”

Shared social mission

As part of our goal for learning, inclusion, and mission to improve the life chances of all students everywhere, we seek out organisations, not-for-profits, scholarship programs, and community leaders who share our vision for social change.

Priority UN Sustainable Development Goals

There are 17 United Nations Sustainable Development Goals and 169 targets in total. Our core organisational model and mission means Studiosity can directly help with the attainment of Goals 4, 8 and 10. There are many others we support indirectly, for example reduced energy consumption and conservation of natural resources.

Materiality

A materiality assessment helps identify the sustainability issues of greatest interest and relevance to our stakeholders: our education partners, students, team, Board, investors, the wider education sector, and the public.

Assessment inputs

• One-to-one and one-to-many discourse with our education partners, including leadership, teachers, administrators, and students
• Studiosity Academic Advisory Board, 2023
• Studiosity Executive Board, 2023
• Senior Leadership Team advice and discussion, 2023
• The SASB framework, to determine universal reportable material issues based on the industries “Software & IT Services” and “Education”
• The 2020–2023 internal quarterly survey to the Studiosity team
• Annual global student surveys since 2020
• Annual global Subject Specialist surveys since 2020
• Annual Peer Mentor surveys since 2023

From material issue to ESG goal

Where environmental impact sits for us

Producing organisations around the world have been racing to fundamentally change their business models to circular approaches to improve environmental impact. In contrast, Studiosity delivers low-resource, high-scaled services, driven by knowledge sharing, existing infrastructure, and reduced footprints in our global locations.

We acknowledge that our role in education services means our environmental practices are immaterial relative to social and governance priorities globally in education, in the sector, and within our organisation. Nevertheless, outside of our direct influence, ethical operational and supply chain choices are material to our students, teachers, team, and stakeholders, and as a matter of good hygiene and social responsibility we actively look for ways to improve our footprint and integrated practices in these areas.

About Studiosity

Our mission is to increase the life chances of every student in the world by helping them succeed with their studies.

Where we operate

Australia · Aotearoa New Zealand · Canada · Ireland · Malaysia · United Arab Emirates · United Kingdom

The commitments behind every role

As a foundation for all organisational practice including ESG goals, these statements represent the commitments and behaviours of team members in all roles across Studiosity.

1. Be brave. Make ethical decisions and act in the best interests of students’ learning, stakeholders, and society.
2. Build relationships. Engage partners and stakeholders with openness and trust, invite discussion, establish best-practice governance.
3. Relentlessly pursue excellence. Act ethically, transparently, and continually set new standards in education.
4. Act with honour. Be accountable and deliver the best experiences for students and education partners.
5. Keep learning. Continually invite independent review and research into service and outcomes.

Procurement FAQ

Talk to us about this report

If you need a specific policy document, an evidence pack for a tender, or a conversation about how this applies to your institution, get in touch. We work hard to be open to constructive feedback, and we would like to hear yours.

Document control. Studiosity Sustainability Report 2025–2026. Approved by Studiosity Leadership. Covers activities by Studiosity services and teams. Research Matrix v3.0, 23 June 2025. Reporting designed with guidance from ISO 26000, UN Agenda 2030 Sustainable Development Goals, and the Global Reporting Initiative.