Service inclusions and options

You get unlimited, local training

+ On-site presentations and training from our local team, to your staff, students and other stakeholders for awareness and professional development. Plus on-going engagement and consultation with all relevant university stakeholders to ensure Studiosity suits your unique learning community.

+ Custom communication assets for your staff and students, including hard-copy and digital FAQs, guides, campus materials plus timely social media content and other bespoke collateral on request. All to save you time and resources, as well as to ensure every student has a fair chance of awareness and use.

You control your own students’ data and outcomes

Access your own comprehensive data, used to evaluate and research the service’s core purposes, like student confidence, satisfaction, academic grades and retention.

For example, university partners have researched Studiosity’s correlation with a statistically-significant improvement in mean GPA, students’ use of other support services alongside Studiosity, as well as changes in users’ confidence and satisfaction.

Includes:

+ Data API: Use our application programming interface (API) to integrate daily usage data into your business analytics tool or data warehouse, to facilitate reporting and impact analysis.

+ The Studiosity Partner Portal is always being developed, with the goal to give you continual, self-serve visibility into internal quality assurance processes, at-risk student flagging, new users to the service, uptake, repeat use, student satisfaction, available license balance, and more. 

+ Scheduled Report Delivery Service gives you the option of receiving reports directly from your Services Manager,  in addition to your dashboard access. This offers you additional insight by way of discussion and benchmarking, through the sharing of our experience across other Studiosity programs.

You get our in-house technology and development teams; always just a local phone call away or we'll come out to campus

Local, timely support and supplier accessibility is important for your program’s, and your wider university’s, success. Whether technical integration with your learning management system, maintenance, troubleshooting, or training, we're local and ready to help.

Because we're nearby and care about your unique community, our teams also continually seek advice from you, and constantly invest back in the technology, support, and service, so the technology, support, and implementation and the associated advice is relevant and proven.

Includes:

+ Invitation to the annual Studiosity Symposium, an annual event for our partners to be the first to hear and provide feedback on planned service developments, and to ensure you are shaping the future of the service for your own students - as well as educators and students worldwide. 

You can make Studiosity your own, to further strengthen your offering and value to students

+ Capability to re-brand the Studiosity application to match your own colour-scheme and brand, so that the student experience is consistent with the University’s other services.

+ In-session cross-referencing to your full range of university support resources, to ensure even more take-up and awareness among students of what your university offers.

+ Learning Management System integration assets, including descriptors, images and buttons.

+ Custom content for student-facing events and channels, including social media, intranet graphics, and custom-branded video.

+ Support with as-needed assets for your orientation weeks, student union, faculty meetings, faculty-focused campaigns and events.

You get a service that improves every day, with constant feedback and review from the people that matter most

Academic Advisory Board: Your service receives continual critique and advice from highly respected academic minds.

Student Advisory Board: Your service is for students, so we ensure it also gets formally reviewed by students. In addition to the feedback received on every unique learning session, we continually seek the practical input of our Student Advisory Group, including for product testing and development.

Academic Services Team and Quality Assurance Team: Studiosity teams review every learning session for student outcomes, satisfaction, and to ensure each meets the standards required for academic integrity and company policy.

You can ensure duty of care to your students, with timely support, as well as flagging for your further analysis

You get to offer the highest levels of customer service and your students get a seamless user experience. Holistic service support and deliberate UX design, everything from intuitive in-app guidance to transactional notifications and copies of sessions.

Includes:

+ Flagging of potentially emotionally at risk and academically at risk students, and passed to the appropriate contact at your university, to decide on follow-up based on your unique institutional policies. This academic and well-being flagging service helps to identify students requiring additional support and escalates them directly back into your university's support ecosystem.

+ All your students can log service requests anytime, and the Studiosity dashboard user experience is designed to provide obvious, accessible support options at any stage.

+ Timely response to student enquiries via phone, email, and immediately via online chat support. With up to 50,000 enquiries every year,  all year round including weekends and holidays, we ensure timely response to every one.

+ Students also receive prompt service information, transactional emails, and critical user information about changes to software, tools, features and functionality.

For universities that set the standard for students’ experience and well being

Every student, everywhere, will need to seek help at  some point. That's the 'Tier Zero' of student support. It's support that is fast, timely, self-driven, anytime, anywhere. Studiosity as your Tier Zero student support service means you can guarantee this timely support, at scale. Ask your Studiosity Partner Manager (contacts below) for further details about whether these are included in your service.

+ Early alert of academically at-risk students: For their further progression through the university’s wider, holistic support system for academic performance and well-being.

+ Academic Writing Evaluation (AWE): Use Studiosity to assess the writing skills of large cohorts to identify early students with below-standard writing skills with fast, early data turnaround.

+ Data API: Use our application programming interface to integrate daily usage data into your business analytics tool or data warehouse, to facilitate reporting and impact analysis.

+ Studiosity Peer to Peer: Deliver peer-to-peer learning support to your students who are studying off-campus, delivered by your own students. Available now to select partners.