Monash University is one of Australia's leading universities and ranks among the world's top 50 by Times Higher Education. Established in 1998, Monash University Malaysia is the third largest campus of Australia's largest university and the first foreign university campus in Malaysia. It offers a distinctly international and culturally rich environment with approximately 9,400 students from more than 78 countries.
Offering a world-class student experience, including Studiosity
Monash Malaysia partnered with Studiosity in 2021, to help support a diverse cohort of students with a variety of academic backgrounds. They were looking for a way to fulfil their responsibility to the students they enrol, to invest in their ongoing engagement and success beyond orientation.
They felt it was a good fit as university staff aren't employed to deliver 24-hour support on academic skills, however student help-seeking behaviour happens late at nights, on weekends, after hours. Prof Beverley Webster, Vice President (Education), says,
"Students need that 'just in time' help to keep them engaged. So partnering with Studiosity, who can actually fill that gap and provide that support is absolutely essential for us to deliver on our promise - and responsibility - to support all our students, regardless of the pathway that they have come into university."
Since its launch, over 7,000 students have opened accounts, and this year (2023) 20% of students have tried it once, 10%+ of those are repeat users, and 7%+ of that group are regular users, getting feedback 2 or more times.
87.6% have said they are satisfied or extremely satisfied with the service received. 👍
Some of the goals, expected and unexpected, Monash Malaysia are realising through the Studiosity partnership:
"I am glad that my university provides this service for free. The most helpful thing about Studiosity is the customized feedback. It helps to improve my grammar, structure of essays, and others. I feel happy and confident when receiving the encouraging comments. Moreover, I can upload my draft at any time, and Studiosity will return it in less than 24 hours (sometimes only a few hours) with detailed feedback on how to improve my writing. Before this, I could not 100% make sure my writing was correct. After introducing Studiosity, I know that my writing is improving."
- Jia Yee, Bachelor of Business & Commerce student at Monash University, Malaysia
The service allows students to provide feedback each time they use the service. Here is a selection of post-interaction comments provided by Monash Malaysia students:
“I've been provided with enough feedback to improve on my writing to a point where I feel confident enough to submit my assignment!” - 1st year Undergraduate, Writing Feedback
“The interface was easy to use and navigate, and the feedback given was clear and easy to understand.” - 1st Year Undergraduate, Writing Feedback
“This session is really helpful in helping me to brainstorm” Connect Live (Essay Writing) - 2nd Year Undergraduate
“I was able to master concepts that I didn't know, they were able to guide me properly in a way which they were guiding me to find an answer myself, which I did!! so I'm very happy about it :D” Connect Live (Chemistry) - 1st Year Undergraduate