Case study: UOW Dubai

University of Wollongong in Dubai
About:
Established in 1993, University of Wollongong in Dubai (UOWD) was the first international Australian university in the UAE, and is part of UOW's global brand that has campuses in Australia, Hong Kong and Malaysia. They offer over 40 internationally accredited degrees from 10 industry sectors and their modern campus is located in the heart of Dubai's vibrant education and training cluster, Dubai Knowledge Park.
Dubai is one of the leading international education hubs in the emerging world, now with more than 40 international universities. UOW Dubai remains at the forefront of innovation and graduate success in the region.

Scaling student success initiatives, with Studiosity
Since 2017, UOW Dubai has partnered with Studiosity to help support a diverse cohort of students with a variety of educational backgrounds. As a country, the UAE has inhabitants from over 200 nationalities and a variety of languages. It is of critical importance to the University to create a strong culture of learning integrity and values from the first moment students start.
With Studiosity, UOW Dubai are able to deliver scaled, formative feedback for every type of learner. And this support is available after hours, regardless study mode or preference. That level of scaled, foundation-level support drives a culture of positive prevention, when it comes to academic integrity, as Dr Zeenath Reza Khan, an Assistant Professor and Research Integrity Officer at UOW Dubai, as well as President at the Centre for Academic Integrity in the UAE, explains:
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"One of the things that we do is reinforce positivity. We're not walking into a classroom thinking, every student is a cheater. We're walking in thinking, wow, every student is going to be a success by the end of this semester."
Dr. Zeenath Reza Khan, Professor and Founding President of the Centre for Academic Integrity in the UAE
High satisfaction, better academic outcomes
UOW Dubai promote Studiosity as a trusted, safe, and ethical feedback option for students - directing them to upload their drafts to Studiosity with explicit instructions in lectures.
Since its launch, over 5000 students have opened accounts, and last year 43% of students with accounts tried it once, 19% of those are repeat users, and 11.5% of that group are regular users, getting feedback 2 or more times. 92% have said that they are satisfied or extremely satisfied with the service received.
Key performance measures:
- Writing Feedback: 93% satisfaction across all documents submitted and returned
- 4 hours average Writing Feedback return time
- Connect Live: 90% satisfaction across all live sessions with a Specialist
- 97% of students connected with a Specialist in under 5 minutes
- Saturday and Sunday see the highest engagement in feedback-seeking.

"They're really fast at giving me feedback which really helps me with the structure of the assessment."
Dr Zeenath Reza Khan on building a positive culture of integrity, and how she incorporates Studiosity as one part at UOW Dubai.
What do students say?
"Very convenient, detailed review"
Living in Adu Dhabi and studying in Dubai means these two Masters students appreciate the convenience of fast, online support services offered by UOW Dubai.
The service allows students to provide feedback each time they use the service.
Here is a selection of post-interaction comments provided by UOW Dubai students:
- 1st year Undergraduate, Writing Feedback
- 1st Year Undergraduate, Writing Feedback
- Connect Live (Essay Writing) - 1st Year Undergraduate
- Postgraduate student, Writing Feedback