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Job description: Studiosity Student Support Officer


  • Part-time role
  • Work from home
  • Based in the UK

We are hiring a part-time Student Support Officer to join our Student Support team.  This will be a part-time position working 3 hours a day, from home. The position is based in the UK. The start date for the role is January 2021.

As a Student Support Officer, focused on student engagement, you will respond to our users and leads to ensure questions are answered and our users are left highly satisfied. Working within the Student Support team, you will use your excellent communication skills and empathy to understand what our users need and respond in a timely and professional manner, driving user satisfaction and usage of the service. 

You will work collaboratively with the global team to ensure any issues are communicated and handed over to the appropriate team member.

Key responsibilities:

  • Handling high volumes of student enquiries from within an online environment
  • Working collaboratively to facilitate student usage of Studiosity’s service
  • Solving students’ issues quickly with a high level of customer satisfaction 

Skills

  • Customer-focused - tenacious about understanding customer behaviour, and passionate about delighting customers
  • Excellent communication skills 
  • Experienced in problem solving 
  • Demonstrated ability to handle high-volumes of work at a fast pace

About us

Studiosity is a global leading provider of one-to-one online, personalised study help. We employ a network of subject specialists around the world who help students get unstuck with their work. Universities, TAFEs, schools, colleges and libraries partner with us to lead to better educational outcomes for their students.


Heard enough?

If the idea of joining an organisation that increases life chances for students gets you excited, we'd be pleased to hear from you.

Please send your CV and a thoughtful cover letter explaining your interest to marketing@studiosity.com

Thanks in advance for your interest in Studiosity :)